Name: Coffee PRO Solutions
Address: 4563 Mariotti Ct. Ste 101, Sarasota, FL, 34233, US
Telephone: +1 941-960-0545

Question 1

How do I request a service call?

Accepted Answer

Call +1 941-960-0545 during business hours or submit the Request Service form on our contact page at any time. Include your equipment brand and model and a short description of the issue so we can prepare before arriving.

Question 2

What happens after I submit a service request?

Accepted Answer

Our team reviews the request and responds as quickly as possible, by phone or email depending on the details you provide and the nature of the request.

Question 3

What information should I have ready?

Accepted Answer

Equipment brand and model, the business name and site address, a description of the fault or symptom, and the best contact for the site. Photos of the machine or any error display are helpful.

Question 4

Do you offer emergency service?

Accepted Answer

Yes. Emergency service calls are accepted outside regular business hours when urgent equipment issues require immediate attention. We respond as quickly as possible based on technician availability, location, and the nature of the issue.

Question 5

Do you guarantee a response time?

Accepted Answer

No. We do not guarantee a specific emergency response time. Our goal is to minimize equipment downtime and get you back in operation as quickly as possible.

Question 6

Do you offer preventive maintenance programs?

Accepted Answer

Yes. We provide scheduled preventive maintenance as part of our service agreements and contracts, including programs performed for coffee companies. Frequency and scope depend on the equipment, usage, and the terms of the applicable agreement.

Question 7

How often should commercial equipment be maintained?

Accepted Answer

It depends on volume, water quality, and machine type. We assess your equipment and usage and recommend an interval that fits — contact us to discuss a program for your site.

Question 8

Do you install new equipment?

Accepted Answer

Yes. Installation and setup is one of our core services, covering placement, connection, commissioning, and calibration, plus basic operator orientation on daily care.

Question 9

Do you sell coffee equipment or coffee?

Accepted Answer

No. Coffee PRO Solutions is a field service company. Our focus is installation, maintenance, repairs, and technical support for commercial coffee equipment.

Question 10

Do you install water filtration?

Accepted Answer

Yes. We install and set up water filtration systems, including under-counter systems, and handle filter changes and system servicing.

Question 11

Why does water filtration matter so much?

Accepted Answer

Untreated water causes scale build-up and component wear, which is one of the most common causes of expensive commercial coffee equipment failures. Correct filtration protects the machine and keeps extraction consistent.

Question 12

Which equipment do you service?

Accepted Answer

Traditional commercial espresso machines, super-automatic machines, grinders, batch brewers, airpot and thermal brewers, urns and dispensing systems, single-cup and pod-based commercial equipment, milk systems, water filtration, and major components such as pumps, valves, heating systems, and control boards.

Question 13

Which brands do you service?

Accepted Answer

Lavazza, La Marzocco, Wega, Rancilio, Faema, Cimbali, Nuova Simonelli, Bravilor Bonamat, Franke, Egro, BUNN, Curtis, Evoca Group, Wittenborg, and Azkoyen. We also service other commercial coffee equipment brands on request, depending on the equipment and service requirements.

Question 14

Are you authorized by the manufacturers?

Accepted Answer

Coffee PRO Solutions is an authorized/contracted service provider for Lavazza equipment in our service area. For all other brands we are an independent service provider and make no dealer, distributor, or factory-authorized claim.

Question 15

Where do you provide service?

Accepted Answer

Throughout the Florida Gulf Coast corridor: Sarasota, Bradenton, St. Petersburg, Clearwater, Tampa, Venice, North Port, Port Charlotte, Punta Gorda, Fort Myers, Cape Coral, Bonita Springs, Naples, and surrounding communities. Service availability may vary depending on the type and scope of the job.

Question 16

What are your business hours?

Accepted Answer

Monday through Friday, 9:00 AM to 5:00 PM. Emergency service calls are accepted outside these hours, subject to technician availability.

Question 17

Can I request a specific date and time?

Accepted Answer

Yes. The Request Service form lets you note a preferred date and time. We will confirm the actual appointment based on technician availability and the urgency of the job.

Question 18

Do you supply replacement parts?

Accepted Answer

Yes, as part of a repair. We source and fit components for your specific machine and model, including pumps, valves, heating elements, control boards, gaskets, seals, and grinder burrs.

Question 19

What if a part has to be ordered?

Accepted Answer

If a component is not on hand, we identify it during the visit, arrange the part, and schedule the return fit. Where possible we advise on a safe interim workaround.

Question 20

How is service priced?

Accepted Answer

Pricing depends on the equipment, location, type of service, and the specific requirements of each job. Contact us for service pricing and an estimate for your situation.

Question 21

Do you offer a warranty on repairs?

Accepted Answer

[Placeholder — repair and parts warranty terms to be confirmed by Coffee PRO Solutions.]

Question 22

What is your cancellation or rescheduling policy?

Accepted Answer

[Placeholder — cancellation and rescheduling policy to be confirmed by Coffee PRO Solutions.]

Straight answers for commercial operators

Service calls

Emergency repairs

Preventive maintenance

Installation

Water filtration

Supported equipment

Service areas

Scheduling

Parts

Pricing & policies

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